Privacy Policy
Effective Date: January 1, 2026 | Last Updated: August 25, 2026
Entity: Flex Nine Exteriors LLC dba Novus Roofing and Exteriors
1. Introduction
Flex Nine Exteriors LLC, doing business as Novus Roofing and Exteriors ("Novus", "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained through our website (https://novusroofingandexteriors.com), project cost estimators, contact forms, phone calls, text messages, and onsite consultations in Sandy and throughout Utah.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you request an estimate, schedule an inspection, submit a form, or communicate with us. This includes:
- Contact Information: Full name, telephone/mobile phone number, and email address.
- Property & Project Details: Physical street address, city, state, zip code, roof/window/siding specifications, approximate square footage, project notes, and uploaded photos or documents.
- Communication History: Records of inquiries, emails, SMS conversations, customer service requests, and notes from in-person inspections.
- Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, and referring URLs collected via cookies or web analytics to ensure proper website functionality.
3. How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Preparing accurate project estimates and scheduling complimentary onsite roof and exterior inspections.
- Fulfilling exterior remodeling services (roofing, window, siding, gutter, fascia, and soffit installations).
- Communicating with you regarding project updates, appointment confirmations, warranties, and customer support.
- Improving our website performance, user experience, and service offerings.
- Complying with applicable legal, licensing (Utah DOPL), insurance, and regulatory requirements.
4. SMS & Communication Consent (TCPA / 10DLC)
By providing your mobile telephone number on our forms, project estimator, or during phone communications, you expressly consent to receive non-marketing and marketing text messages (SMS/MMS) and telephone calls from Flex Nine Exteriors LLC dba Novus Roofing and Exteriors regarding your quote request, project scheduling, inspection reports, and service inquiries.
- Consent Is Voluntary: Consent to receive text messages is not a condition of purchasing any goods or services from Novus Roofing and Exteriors.
- Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on project status.
- How to Opt-Out: You may opt-out of SMS communications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from us. After opting out, you will receive a single confirmation text.
- Customer Support / Help: For assistance with text messaging, reply HELP to any message or contact us directly at 801-692-3800 or [email protected].
- Strict Mobile Privacy Guarantee: No mobile information or SMS opt-in data will be shared with, rented, or sold to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
5. Information Sharing & Disclosure
We do not sell, rent, trade, or monetize your personal information. We may share necessary information only in the following limited situations:
- Service Providers: Trusted third-party vendors who assist in operating our website, processing data, hosting our email systems, or delivering construction materials to your job site under strict confidentiality agreements.
- Legal & Regulatory Compliance: When required by law, subpoena, or to protect the rights, property, and safety of Flex Nine Exteriors LLC, our clients, or the public.
- Insurance & Warranty Verification: Providing necessary documentation to manufacturer warranty programs (such as Owens Corning, Andersen®, Pella®, James Hardie®) or your homeowner insurance carrier at your explicit request.
6. Data Security & Retention
We implement industry-standard administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. We retain personal records only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy Utah construction warranty and licensing obligations.
7. Your Rights & Choices
You have the right to:
- Review, update, or request the deletion of the personal contact details we have on file for you.
- Opt out of marketing emails or text communications at any time.
- Disable cookies in your web browser settings.
8. Contact Information
If you have questions, comments, or concerns regarding this Privacy Policy or our data handling practices, please contact us: